Notes for application of Swim Centres fees and charges:
- The Swim Centres fees and charges and related conditions apply to all Swim Centres unless otherwise noted below.
- LMCC operated Swim Centres are: Charlestown, Swansea, Speers Point and West Wallsend.
- Contractor operated Swim Centres are: Morisset and Toronto.
- Each swim centre may have different pools, facilities, goods and services, including program offerings, hire options, kiosk and merchandise items, and different seasonal operating times.

- Miscellaneous fees are applicable to all Swim Centres; Charlestown, Swansea, Speers Point, West Wallsend, Morisset and Toronto.
- Entry Fees, Multi Visit Entry Passes, and related Conditions, are applicable to all Swim Centres; Charlestown, Swansea, Speers Point, West Wallsend, Morisset and Toronto.
- Memberships and related Conditions, are available for purchase and use at LMCC operated Swim Centres; Charlestown, Swansea, Speers Point and West Wallsend.
- Memberships may be accepted for use at the Contractor operated Swim Centres; Toronto and Morisset. See Conditions for further information.
- All Program Fees and related Conditions, apply only to the LMCC operated Swim Centres; Charlestown, Swansea, West Wallsend and Speers Point, where the respective programs are offered and operated by LMCC at these centres.
- Programs offered by the Swimming Club at Speers Point Swim Centre are not covered by LMCC Fees and Charges.
- Programs offered by the Contractor operated Swim Centres at Morisset & Toronto are not covered by LMCC Fees and Charges. Contact these centres for Program Fees and Conditions information.

- All Hire Fees and related Conditions apply only to the LMCC operated Swim Centres; Charlestown, West Wallsend, Swansea and Speers Point, where these services and facilities are offered and available at these Swim Centres.
- Contact the Contractor operated Swim Centres at Morisset and Toronto, for all Hire equipment, Services, Facilities, Fees and Conditions offered at these centres.
- Contact Toronto Swim Centre for Fees and Conditions for the use of the Hydrotherapy Pool.

General Conditions:
- All month Memberships, Multi-visit-entry passes and Fitness program multi-visit entries are non-refundable but are transferrable at the Swim Centre Team Leaders discretion.
- The Leisure Services Coordinator has discretion to provide a refund in exceptional circumstances.
- Time Stops on memberships are available upon request to the Swim Centre directly. One Time Stop is available per memberships per 12 month membership period. Minimum time stop duration is two weeks and maximum is 3 months. Time Stops must be applied for in advance.
- The Leisure Services Manager is able to conduct free entry or reduced fee days, up to 4 per year, for promotional purposes.
- The Leisure Services Manager is able to offer package deals for promotional purposes including entry, kiosk food packages, facility use and hire items.
- The Leisure Services Manager has discretion to alter programming fees in response to local industry trends.
- New activities, programs, hire, and other offerings not specifically listed in the Fees and Charges, will be at comparable market price.
- Swim Centre Team Leaders have discretion to approve or refuse any booking or hire request, determine minimum and maximum numbers for the booking, and charge additional fees to cover any additional staffing required to meet requirements including safety, for the purpose of the booking or hire.

Entry Category Conditions:
- Adult - Applies to all entries age 18 and over, unless another category is applicable. Proof of eligibility under another category is required.
- Child under 5 years – Applies to children aged under 5 years and entry is free accompanied by an adult paying in full.
- Pensioner/Concession – Applies to children aged 5 to 17 years, Concession cardholders of: Seniors Card, Health Care, Commonwealth Seniors Health Care, Tertiary Institution Student Cards and unemployed persons, Pensioner Concession cardholders including; Age pension, Disability support, Sole parents, and their dependents under the age of 18.
- NSW Companion Card - Allows both the cardholder and their carer entry for a single applicable fee.
- Spectator - Applies to all entries to the Swim Centre should a person not participate in water activities, including spectators for all carnivals. Spectator fee does not apply to LMCC Program Spectators.
- Family – Applies to two (2) adults (parents/partners) and their dependent children under age 18.
- Bulk Entry – Applies to organised group bookings of 10 or more people i.e. Children's birthday parties and School, sporting and Community groups. The fee is per person and may be paid as a bulk amount.
- Corporate Fitness - Applies to persons who are current financial members of a Corporate Fitness club/company who has an agreement with Lake Macquarie City Council.
- Aquatic Challenger public session fee - is in addition to the applicable entry fees.

- Multi-Visit Entry Passes may be purchased and used at any LMCC Swim Centre: Charlestown, Swansea, Speers Point, West Wallsend, Morisset and Toronto.
- Multi-Visit Entry Passes are valid for 12 months from date of purchase. Entitles the registered pass/cardholder to general entry. Does not include programs.
- Multi-Visit Entry Passes - Adult and Pensioner/Concession categories - are valid for use by the person/s registered to the pass/card when purchased. For example, adult partners may share an Adult card, children of the same family may share a Concession card. One (1) visit per person is deducted from the pass/card for each person entering the Swim Centre.
- Multi-Visit Entry Passes - Family category - Is valid for use by the family members registered to the pass/card when purchased. Family entitles entry for two (2) adults/partners and their dependent children under 18 years
Each occasion the pass/card is used equals one (1) Family visit deducted from the card.

- Memberships are available for purchase and use at LMCC operated Swim Centres: Charlestown, Swansea, Speers Point and West Wallsend.
- Memberships may be accepted at Toronto and Morisset Swim Centres; Manager's discretion applies.
- Memberships - Adult and Pensioner/Concession categories - entitles the registered individual membership cardholder to unlimited general entry for one (1) month, commencing on the date of purchase and expiring on the same date of the next month. The membership pass/card cannot be used or shared by any other person/s.
- Membership - Family category - Entitles the registered family members of the membership to unlimited general entry for one (1) month, commencing on the date of purchase and expiring on the same date of the next month. Family means two (2) adults (parents/partners) and their dependent children under age 18. The membership pass/card cannot be used or shared by any other person/s not registered to the pass/card.
- Memberships do not include programs.
- Memberships can be renewed monthly for the applicable fee.

Program Conditions:
- Program Spectators (parents/guardians/siblings) who are spectating only are free.
- Learn to Swim - The fees are per person, per lesson, paid in term blocks. The two (2) or more lessons per week rate applies to the same person enrolled for two or more lessons each week.
- Learn to Swim - Bookings are required for all Learn to Swim lessons. Class lessons must be booked and paid upfront for a full term. Terms are based on school terms which may vary in duration. A Swim Centre Team Leader has discretion to offer shorter term block payments in certain circumstances e.g. Financial hardship.
- Financial Hardship - Financial hardship will be applied based on individual merit. An application form must be completed and reviewed by the Swim Centre Team Leader for approval before a customer is placed on a direct debit term block payment plan. All arrangements must be evidenced in Centaman and pre-approved by Coordinator Leisure Services and are reportable to Manager Leisure Services.
- Learn to Swim - Cancellations - No refund for cancellations or failure to attend. No make-up lesson for cancellations with less than four (4) hours notice. Cancellations greater than four (4) hours notice may receive a make-up lesson if a vacancy exists within the same term, should the program be at full capacity or the available program times are unsuitable the make-up will be rolled over into a credit for re enrolement into the following term. Credits are not cash redeemable. A make-up lesson or credit will be provided for lessons cancelled by the Swim Centre due to unforseen circumstances e.g. weather conditions.
- Learn to Swim Deposits - Are payable at Swim Centres request to secure Learn to Swim bookings. Minimum payment required is the price of two lessons (calculated on 1 lesson per week pricing).
- Private Lessons - Bookings are required for all private lessons. Private lessons must be booked and paid in advance of each scheduled private lesson or paid in blocks of 5. 15 minute bookings per child only. A booking for a 30 minute private lesson will apply to a maximum of 2 children. Payment for 2 children in a 30 minute private lesson will be charged separately at the 15 minute private lesson rate.
- Private Lessons - Can only be booked outside of peak program periods, this includes before 3:30 pm and from 6:00 pm onwards on weekdays subject to instructor availability.
Private Lesson – Cancellations – No refund for cancellations or failure to attend. A credit will be issued if the private lesson is cancelled with greater than four (4) hours’ notice. A credit will be provided for lessons cancelled by the Swim Centre due to unforeseen circumstances e.g. weather conditions.

- Squads - The fees are per person, per session, paid monthly. The multiple sessions per week rates apply to the same person enrolled in the Squad program.
- Squads - Bookings are required for all Squad sessions. Squad bookings are to be paid upfront in monthly blocks based on the number of sessions booked per week, per the applicable rate, and the number of weeks/sessions in the calendar month.
- Squads - Cancellations - No refund for cancellations or failure to attend. Cancellations that provide notice to the Centre before the end of the Squad lesson that the Squad member is booked into, may receive a make-up session if a vacancy exists within the same calendar month only. Make-ups must be used in the same calendar month as awarded they cannot be accumulated for use in following months. No make-up session will be provided for cancellations without notice provided to the Swim Centre before the end of the squad lesson that the Squad member is booked into. Each month unused makeup sessions will be erased. A make up session or credit will be provided for sessions cancelled by the Swim Centre due to unforeseen circumstances e.g. weather conditions.
- Make-up sessions can not be transferred into credit amounts.
- Casual Squad Pricing - Bookings are not required for customers paying a casual Squad option. Inclusion in the Squad session is subject to availability. If Squad session exceeds set class ratios the customer may be turned away. Payment for session must be paid to Swim Centre reception prior to commencement of the session.

- Fitness Programs - Includes entry for a recreational swim before and/or after the fitness class for the program participant only.
- Fitness Programs - Multi-visit fitness passes may be purchased in quantities of 10 or 20. Each quantity purchased is valid for 12 months from the date of purchase.
- Fitness Programs - Pensioner/Concession – Applies to children aged 5 to 17 years, Concession cardholders of: Seniors Card, Health Care, Commonwealth Seniors Health Care, Tertiary Institution Student Cards and unemployed persons, Pensioner Concession cardholders including; Age pension, Disability support, Sole parents, and their dependents under the age of 18.

- Corporate Fitness program fees apply only to persons who are current financial members of a Corporate Fitness club/company which has an agreement with Lake Macquarie City Council.
- If the Corporate Fitness member wishes to participate in a program, he/she is required to pay the applicable Corporate Fitness program fee. This fee may be payable in block amounts or upon each visit, subject to the program's booking conditions, and the remainder fee is charged to the Corporate Fitness Partner organisation.
- Partners and dependents (children) of Corporate Fitness members, are entitled to Corporate Fitness program rates if they are included in the Corporate Fitness club membership and use their club membership to gain entry to the Swim Centre.

Hire Conditions:
- Lane hire may be available at certain times subject to availability around programming and recreational swimming space.
- Lane hire fees apply in increments of 30 minutes.
- Lane hire includes entry to the pool for the person responsible for the booking for the duration of the hire.
- Lane hire for group use - applicable entry fees per person apply in addition to the lane hire fee.
- Lane hire - during usual centre hours - Hunter Surf Lifesaving Branch nippers proficiency bookings, Lake Mac Swim Centre's home Swimming Clubs, Lake Mac Swim Centre's home Waterpolo clubs, School operated activities, Department of Education School swimming scheme and School carnivals - Nil hire fee subject to pool space availability and booking conditions. Applicable bulk entry fees apply. Spectator fees apply for all carnivals.
- Lane hire - Non-commercial water-safety related activities that are endorsed by registered water safety bodies - fee may be waived upon application subject to conditions and availability. Approval is required by Manager Leisure Services.
- Lane hire - Fee applies to commercial and non-commercial water activities - Commercial water activities includes coaching and/or instruction where a fare, fee, rate, charge is applied and profit is obtained. Non-commercial water activities (excluding Lake Mac Swim Centre's home swimming Clubs, Lake Mac Swim Centre's home Waterpolo clubs, School operated activites, department of Education School swimming scheme and School carnivals) that are not water-safety related activities and are not endorsed by a registered water safety body lane hire fee will apply.
- Centre hire may be available outside the Swim Centre's usual operating hours.
- Centre hire - A minimum booking of one hour and two (2) staff are required. Additional time, where not a full hour, is charged at a minimum of 30 minute increments.
- Centre hire - Additional staff (more than the minimum two), may be required subject to the number of people for the booking and the additional staff fees apply.
- Centre hire - In addition to the centre hire fees, applicable entry fees (e.g. bulk entry fees) also apply.
- Centre hire - Lake Mac Swim Centre's home Swimming Club and Lake Mac Swim Centre's home Water Polo club - nil hire fees subject to pool space availability and booking conditions. Applicable bulk entry fees apply for swimmers only. Spectator fees apply for all carnivals.
- Centre hire - Non-commercial water-safety related activities that are endorsed by registered water safety bodies - fee may be waived upon application subject to conditions and availability. Approval is required by Manager Leisure Services.
- Commercial Group Fitness program - Outdoor grounds hire - Maximum 20 participants per booking - This category includes activities such as bootcamps, group fitness training and other group recreational pursuits as approved. Bulk entry fees apply to swimmers. Fees apply in increments of 60 minutes. Subject to availability. Swim Centre Team Leader discretion applies.

- Aquatic Challenger hire - During usual centre operating hours - where available, may be booked for children's birthday parties and similar, and may be subject to certain days and times around program schedules with allowance for public recreational swimming space.
- Aquatic Challenger hire bookings are for exclusive use of the aquatic challenger and includes water safety supervision and pool usage space for the float. A minimum booking of one hour with a minimum of ten (10) people applies. Additional people are permitted, with a maximum number per booking subject to safety and Swim Centre Team Leader's discretion at the time of booking. Applicable entry fees per person (e.g. bulk entry) applies in addition to the Aquatic Challenger hire fee. Children's birthday party packages may be offered.
- Aquatic Challenger hire fee where booked outside usual centre hours, is in addition to the applicable Centre Hire fee, and applicable entry fee per person (e.g. bulk entry).
- Aquatic Challengers scheduled for public use at certain times may be used by all Swim Centre patrons who have paid the applicable entry fee and Aquatic Challenger public session fee.
- Room hire (where rooms are available at certain centres) is the fee for use of the room only. It doesn't include entry fees for use of the pool or other facilities or programs. Centre Hire fees apply to bookings for room hire where outside the centre's usual operating hours.
- Room hire - A minimum of one (1) hour is charged. Additional time, where not a full hour, is charged at a minimum of 30 minute increments.

- Booking/hire deposits - Apply to Centre Hire bookings outside the centre's usual operating hours (except for weekly Swimming Club bookings), all Aquatic Challenger hire bookings during or outside usual hours, and major aquatic event bookings including during usual centre operating hours (except for annual school carnival bookings). These activities/bookings require additional staff rostering.
- Deposits are payable within 14 days of the booked date.
- Deposits are deductable from the full hire fees or other applicable fees on payment of the full fees.
- Deposits are non-refundable for cancellations with less than 7 days notice.
- Only one deposit amount is payable per booking where booking for both centre hire and Aquatic Challenger hire together.
- Deposits are refundable or transferrable to another suitable day if a Swim Centre is required to cancel a booking before commencement i.e. due to unsafe weather conditions.
- Swim Centre Team Leader's discretion applies to deposits.